Music On Hold Creates Tensions On Capital Hill

It's no secret that a phone call to the government results in some "on hold" time, but where do they get that music? Until recently, the telephone system at the Capital played patriotic melodies for patient callers. According to facts reported this week by Brad Jackson at The New Leger, the patriotic music is "out" and smooth jazz is "in".

Our congressman, Michigan Republican Fred Upton, has sent a protest letter to House Chief Administrative Officer Daniel Beard, who reports to House Speaker Nancy Pelosi. Upton said:

"Upon contacting CAO Telecommunications it has come to my attention that as of Tuesday, August 11th all “holding” music was changed at your request from the traditional patriotic songs to elevator music. CAO Telecommunications affirmed that congressional offices currently have no choice in the genre of music played, but merely are given the option between the elevator music on hold or no music at all, despite the fact that we’ve had the patriotic music for years!"

Music matters! May we recommend the Patriotic Category on our Music On Hold Jukebox.